This incident has been resolved. The contact importer is opening normally and users are uploading contacts without issue.
Posted Mar 21, 2025 - 09:50 MDT
Monitoring
A fix has been implemented and we are monitoring the performance of the contact importer.
Posted Mar 21, 2025 - 07:05 MDT
Update
This is a known issue with a third-party provider. They are actively working on a fix. We will continue to update this incident as we receive updates.
Posted Mar 20, 2025 - 12:39 MDT
Identified
The issue with contact imports has been identified, and our team is working on a fix, which is expected to be completed by Friday, 3/21, though this timeline may be subject to change.
Posted Mar 20, 2025 - 11:19 MDT
Investigating
We are currently investigating reports that the "Begin Importing" button does not launch the contact importer.
Posted Mar 20, 2025 - 07:30 MDT
This incident affected: Integrations (Contact Importer).