Identified - We have identified the issue causing both the red x on thumbnails as well as the slow loading of marketing pieces and templates. We have been able to implement a temporary fix to resolve the slow load times, however we are still working to address the red x on thumbnails of new templates/marketing pieces. As before, this is not impacting content of any marketing pieces, templates, or emails, and is only affecting the thumbnail previews. As we progress towards a solution for this issue we will continue to provide updates here. If you have any questions or concerns, please contact support@rezora.com
Mar 19, 14:25 MDT

Investigating - We are investigating reports of thumbnails of newly created marketing pieces and templates failing to load in. This is resulting in marketing piece and template thumbnails showing a 'Red X', as well as slow load times of the 'started marketing materials' section of the 'Marketing Materials' page. There have been no instances of either issue affecting mail sends or the creation of marketing pieces and templates. More information to come as it becomes available.
Mar 19, 12:40 MDT