Resolved -
This incident has been resolved. The contact importer is opening normally and users are uploading contacts without issue.
Mar 21, 09:50 MDT
Monitoring -
A fix has been implemented and we are monitoring the performance of the contact importer.
Mar 21, 07:05 MDT
Update -
This is a known issue with a third-party provider. They are actively working on a fix. We will continue to update this incident as we receive updates.
Mar 20, 12:39 MDT
Identified -
The issue with contact imports has been identified, and our team is working on a fix, which is expected to be completed by Friday, 3/21, though this timeline may be subject to change.
Mar 20, 11:19 MDT
Investigating -
We are currently investigating reports that the "Begin Importing" button does not launch the contact importer.
Mar 20, 07:30 MDT